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404 South Main Street, Lewistown, IL 61542 

Phone: 309-547-3144 - Fax: 309-547-8633 - Cell 309-224-9112

 

"We make the internet world a reality in rural Fulton County"

 

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S&B Technology Consultants Billing Policy

 

The following terms constitute S&B Technology Consultant's Billing Policy and apply to ALL S&B Technology Consultant customers as of 26 April 2010:

 

 

Payments

All charges are shown in US Dollars. Payments are to be made in US dollars and must be drawn from a US bank. S&B Technology Consultants accepts the following types of payment:

         Check, Cash, Bill Pay Service, or Money Order

         Credit Card/Debit Card (VISA, MasterCard, American Express, Discover)

All regular payments are due on the 10th of the month. The Account Statement Date is the 25th of the month. Example, Account Statement Date 25 May, payment is due on 10 June. If you provide S&B Technology your credit card information, you authorize S&B Technology Consultants to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with S&B Technology Consultantís Billing Policy. You are responsible for directly updating, or notifying S&B Technology ConsultantĎs of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).

Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the Account Statement Date.

Accounts that are sixty-one (61) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees.

 

Billing Cycles (Terms)

S&B Technology Consultants offers five (5) Billing Cycles (terms) for service charges:

 

1.Monthly

Regular Billing ( paying with Cash, Check, or Money Order) rate $45.00. Statements are ran on the 25th of the month and are due on the 10th of the next month.

2.Monthly

Automatic Credit Card Billing, paying with Credit Card, Debit Card, Bill Pay Service rate is $35.00. Pull date for Credit Card/Debit Card is either the 20th or the 22nd of the month with statement date also being the 25th.

3. Quarterly (3 months) rate $120.00. This Billing Cycle begins on the Plan Activation Date. You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal.

4. Semi-annual (6 months) rate $240.00. This Billing Cycle begins on the Plan Activation Date. You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal.

5.Yearly (12 months) rate $480.00. This Billing Cycle begins on the Plan Activation Date. You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal.

All additional features added to an account are charged to the Billing Cycle. Additional items are non-refundable.

 

Account Renewals

In order to insure uninterrupted service to your service, all plans will automatically renew at the end of the plan's Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.

Your service billing term automatically renews upon its completion, unless you notify S&B Technology Consultants that you would like to cancel your account.

 

Statements

S&B Technology Consultants does not mail paper invoices or statements. Statements can be viewed and printed through email. Customers may elect to receive their monthly account billing statement via mail but will be charged an additional $2.50 per month for hard copy.

 

Fees

         Returned (NSF) Checks
S&B Technology Consultantís charges a $25.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check, cash, or money order.

         Credit Card Chargebacks
A $25.00 chargeback fee will be assessed for each credit card chargeback received by S&B Technology Consultants.

         Reactivation
Customers that wish to reactivate a closed account will be assessed a $25.00 reactivation fee. This fee plus any open balance due must be paid before account is reactivated.

     Please direct all requests for these services to: billing@sybertech.net.

 

Cancellations

Plans will automatically renew until a plan is cancelled. In order to cancel service, you must contact S&B Technology Consultants Billing Team, Monday through Friday, 9:00 A.M. to 5:00 P.M. Central Standard Time, at (309-547-2501). S&B Technology Consultantís Account Specialists will assist you with the cancellation process. Please be aware that there are no pro-rated refunds after the first 30 days of service. Cancellation requests must be received by S&B Technology Consultants a minimum of ten (10) days prior to the end of your Billing Cycle for all plans. Cancellations submitted later than this time may result in automatic renewal of your service plan. Cancellations become effective on the day processed by S&B Technology Consultants. S&B Technology Consultants will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact S&B Technology Consultants as soon as possible.

S&B Technology Consultants do not monitor, and will not automatically cancel plans. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. S&B technology Consultants reserves the right to cancel any account, at any time, without notice, for any reason S&B technology considers appropriate.

 

30-Day Money Back Guarantee

Each of S&B Technology Consultants service plans carries a 30-day unconditional money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund of the fees paid in advance (excluding setup fees and prorated days used) upon plan cancellation.

 

Refund Policy

Refunds are only available in accordance with the 30 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 30 days.

 

Credit Card Disputes/Chargebacks

S&B Technology Consultants have a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at S&B Technology Consultants discretion. A charge of $25.00 per chargeback will be assessed to all accounts that receive a chargeback.

 

Billing/Price Changes

S&B Technology Consultants policies and prices are subject to change with a 30 day notice. Any price changes become effective in the next billing cycle and will be posted to our website as soon as possible after changes.

            

 

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